Privacy Policy

Information We Collect

When you request a consultation through our website, we collect:

Personal Information

• Contact Information: Name, email address, and phone number
• PC Requirements: Usage preferences, budget range, and specific needs
• Timestamp: When you submitted your consultation request

Technical Browser Information

To enhance security, prevent fraud, and improve our services, we automatically collect technical information about your browser and device when you submit a consultation request:

• Device Information: Device type, category (mobile/desktop), specifications including memory and processor cores, operating system, and display settings
• Browser Details: Browser name, version, language settings, plugins, user agent string, and regional preferences
• System Information: Installed fonts, WebGL graphics renderer information, connection type, and timezone data
• Technical Fingerprints: Unique identifiers generated from canvas rendering, audio processing capabilities, and system configuration
• Security Analysis: Detection flags for automated tools or suspicious activity to protect against fraudulent submissions
• Network Information: IP address information and connection details (when available through CDN services)

How We Use Your Information

We use your information to:

• Contact you about your custom PC consultation request
• Understand your requirements to provide the best recommendations
• Follow up on your inquiry and provide customer service
• Improve our services and website experience
• Develop and enhance future products and services based on customer needs and preferences
• Analyze trends and customer requirements to improve our offerings

Marketing Communications

By providing your contact information through our consultation form, you agree that we may use your email address and phone number to send you marketing communications about our products and services, including:

• Email newsletters and promotional offers
• SMS/text message notifications about special deals and updates
• Product announcements and custom PC building tips
• Hardware and computer component analysis and reviews
• Information about new and upcoming projects we are launching
• Marketing communications about partner products and services

Your Opt-Out Rights

You can opt out of marketing communications at any time:

• SMS/Text Messages: Reply STOP to any text message to unsubscribe from SMS marketing
• Email: Click the "unsubscribe" link at the bottom of any marketing email
• General Requests: Email us at [email protected] to opt out of all marketing communications

Information Sharing

We do not sell, trade, or share your personal information with third parties, except:

• When required by law or legal process
• To protect our rights or the safety of others
• With your explicit consent
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred to the acquiring company or successor entity as part of that transaction

Service Providers & Business Partners

To fulfill orders and process payments, we share your information with trusted third-party service providers who help us operate our business.

Payment Processing Partners

When you make a purchase or choose a payment plan, we share your payment and billing information with the following payment processors:

• Credit/Debit Card Processing: Stripe, PayPal
• Digital Wallets: PayPal, Venmo, Cash App
• Buy Now, Pay Later Services: Affirm, Afterpay, Klarna

Information Shared: Name, billing address, email address, phone number, payment card information, and transaction details.

Shipping & Delivery Partners

To deliver your custom PC, we share your shipping information with courier and freight companies:

• Standard Shipping: USPS, FedEx, UPS
• Freight Shipping: For large or specialized builds, we may use freight carriers for safe delivery

Information Shared: Name, shipping address, phone number, email address, and package tracking details.

Custom Parts & Manufacturing Partners

For specialized builds requiring custom hardware or modifications, we may share relevant information with manufacturing and fabrication partners who help us create your custom PC.

Information Shared: Technical specifications, design requirements, and contact details necessary to fulfill your custom build requirements.

Cryptocurrency Payment Processors

When you choose to pay with cryptocurrency, we may share your transaction information with crypto exchanges and payment processors to facilitate your purchase.

Information Shared: Transaction details, wallet addresses, payment amounts, and verification information required to process cryptocurrency payments securely.

Security & Performance Services (Cloudflare)

We use Cloudflare as our DNS (Domain Name System) provider and content delivery network to protect our website from malicious traffic, improve performance, and ensure reliable service delivery. When you visit our website, Cloudflare automatically collects certain information to provide these security and DNS services.

Information Collected by Cloudflare:

• IP address and network information
• Browser fingerprinting data for bot detection
• Device and browser characteristics
• HTTP headers and connection metadata
• Security threat indicators and patterns
• DNS query data (domain lookups and resolution requests)

Purpose: Cloudflare uses this information to identify and block malicious bots, prevent DDoS attacks, detect fraudulent activity, and optimize content delivery. Their anti-bot fingerprinting technology helps us distinguish legitimate visitors from automated threats. As our DNS provider, Cloudflare also processes domain name resolution requests to ensure fast and reliable access to our website.

For more information about Cloudflare's data practices, please review their privacy policy at cloudflare.com/privacypolicy.

Affiliate Marketing Partners

We participate in affiliate marketing programs and may share limited information with affiliate partners to track referrals and commissions when you purchase products through our recommendations.

Information That May Be Shared: Product interest data, referral tracking information, and purchase confirmation details (when applicable).

Privacy Protection: While information may be shared with affiliate partners to facilitate these programs, we safeguard your personal information as best as possible by limiting data sharing to only what is necessary for affiliate tracking purposes. We do not share sensitive personal information such as full payment details or passwords with affiliate partners.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure payment processing

Administrative Safeguards

• Access controls and user authentication
• Employee training on data protection
• Regular policy reviews and updates
• Incident response procedures

Your Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of communications from us
• Request that we stop processing your information

Third-Party Advertising and Analytics

To help us reach potential customers and measure the effectiveness of our marketing campaigns, we use advertising platforms and tracking technologies from the following third-party services:

Advertising Platforms We Use

• Facebook/Meta: Facebook and Instagram advertising pixels
• Google Ads: Google advertising and remarketing services
• Microsoft Advertising: Bing Ads tracking and conversion pixels
• TikTok: TikTok advertising and analytics pixel
• Reddit: Reddit advertising pixel and conversion tracking

What Data These Platforms Collect

When you visit our website, these third-party advertising platforms may automatically collect information through cookies, pixels, and similar tracking technologies, including:

• Your IP address and device identifiers
• Browser type and version
• Pages you visit on our website
• Time spent on pages and interactions with content
• Referring website or advertisement that brought you to our site
• Device and screen information

How This Data Is Used

These advertising platforms use the collected data to:

• Show you relevant advertisements on their platforms
• Measure the effectiveness of our advertising campaigns
• Help us understand our audience and optimize our marketing
• Enable remarketing to users who have visited our website
• Create audience segments for targeted advertising

How to Opt Out of Advertising Tracking

You have the right to control how these platforms track and use your data. Here's how to opt out of personalized advertising on each platform:

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please email us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date.